RESIDENTS

RENT PAYMENT INFO -----

NO SERVICE FEE to Residents who upload bank account and routing numbers.  

Credit & Debit Card Payments - are subject to a non-refundable convenience fee. We apologize, but we are NOT able to process credit or debit card payments free of charge. We encourage Residents to take advantage of the services we provide free of charge by using their bank account and routing numbers.

More about rent payment policies in the box below.  

MAINTENANCE and REPAIRS INFO -----

If you need help with maintenance and repairs, look to the column on the right.
 

 

STOPto read about fees before you proceed. 

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Be aware that online payments can "bounce" like checks.  Online payments take 24-48 hrs. to process. Payments must arrive into the trust account before the 6th, otherwise a late fee of 6 to 10% will be added to your account.  

Things you should know before deciding to use electronic payment services.  

  1. Know the difference between pending payments and verified payments. If your paycheck deposit is "pending," it may not be safe to proceed until your deposit is "verified" or cleared. If you proceed before your deposits are verified, then you are at risk of having non-sufficient funds unless your account balance is sufficient to pay the rent even without your pending deposits. In most cases, this is the reason that online rent payments are rejected for non-sufficient funds.  
  2. Electronic payments should be initiated or scheduled to take place on or before the 1st. This is because electronic payments are not "real-time."  As stated above, they take 24-48 hrs to process, sometimes even longer if the 5th falls near a weekend which includes a holiday (i.e.  New Years, Memorial Day, Labor Day, etc.)                                               
  3. Due to processing times, waiting until the 5th to pay online will likely result in late fees.  
  4. Allegiant Property Services uses a secure, third party to process electronic payments. Just as with any bank, anyone who elects to engage in electronic banking activities is at risk of being hacked or a victim of wireless transaction fraud.  By agreeing to use electronic payment services, you agree to proceed at your own risk.  Allegiant Property Services is not responsible for wireless transaction fraud.    

 

By clicking the button below, you agree to the late fee policies. 

 

To Pay Rent Online   

 

 

 

 

 

 

 

Having trouble accessing the portal?  Delete your cookies or type the web address directly into your browser.  Changes have been made to the portal so OLD BOOKMARKS  may no longer work.

 

 

 

 

 

A Word about Rent Payments when Renting from a Property Management Company

Rent Collections 

Below is an overview of the differences between renting from a property management company vs renting directly from a property owner and how each impacts rent collection policies.  

The biggest difference is regulatory compliance, which a licensed brokerage must maintain since a brokerage collects and distributes money on behalf of other people. These monies are known as "trust funds" which are held in trust accounts.  

A broker must ensure that the balances in the trust fund accounts are equal to the liability owed to all the owners of the trust funds.

Bounced Checks:

One of the biggest threats to upsetting the balance is the returned rent check. Bounced checks create a shortage and can place a broker at risk of non-compliance with the DRE.

For these reasons, a broker is expected to allow sufficient time for rent checks to clear before processing payments to their clients.  This adds additional time to getting property owners paid and increases the importance of timely payments.  In the unfortunate event that a check bounces, the entire process is affected in a much bigger way than when a property management company is not involved.     

Late Payments, Weekends and Holidays:

Rent is due on or before the 1st and considered late after the 1st.  Late fees of 10% are common and apply to funds received after the 5th. These fees are intended to discourage late payments AND to defray the extra handling required to manage delinquent accounts.  In most cases, there's a mortgage and/or bills to be paid and a property owner looking for rent to cover them.

As the middle party, a broker cannot take shortcuts and must allow the necessary turn around time it takes for processing. He or she must guard against shortages and protect the interests of all parties to the trust funds at all times; this is a challenging position to be in!

Weekends and holidays prolong turn around time making things all the more time sensitive.   

Our Policies:

Allegiant Property Services, Inc. provides online payments for Residents and a 24hr. drop box for after hours, weekend or holiday payments if paying in person.  Another option Residents may elect is to use the automatic bill payment services through their own banks. Rents collected from the drop box before 9am the following Monday will be posted without a late charge.  After 9am, the late charge is applied.     

Because weekends and holidays add to processing time, Residents are encouraged to pay online or use bill pay services whenever possible.  Payments sent by mail should be sent on or before the first ---or delivered no later than the Friday before if paying in person.